Your Existing Store credits & Reward points is with us
All of your store credits and reward points that you accumulated before February 16th, 2023, have now been consolidated and converted to store credits.
How to Redeem
Checkout Payment Screen
Located on the checkout payment screen, specifically under the options for 'Gift Card' or 'Discount Code'
Use your credits
Score a discount by tapping/clicking on the 'Redeem RM xx.xx' button, and watch your purchase total drop!
Rewards
How do I earn Reward Points?
Place an order and you can start collecting Reward Points. For every MYR 1 spent either online, in-store, or using our dUCk App, you are eligible for 1 Reward Point.
You can check your available Reward Points by clicking on the floating ‘Rewards’ button on the bottom-left of the page.
How to redeem my Reward Points?
Click on the floating ‘Rewards’ button on the bottom-left of the page. You can see a summary of your balance points and any gifts you have redeemed. If you have yet to claim any of your Reward Points, click on the ‘Claim Rewards’ button, and you can choose the exact amount you wish to convert.
Do Reward Points expire?
No, there is no expiry date for your Reward Points. You can claim them anytime to offset the total amount in your next purchase.
Can I transfer my Reward Points balance?
Unfortunately, Reward Points are non-transferable and non-refundable.
My order has been cancelled, and my Reward Points are missing, what do I do?
Kindly contact our customer support at info@getducked.com or call us for further assistance.
What happens to my previous reward points and store credits?
Worry not, your existing reward points and store credits will be migrated over. You are also able to redeem your points here https://www.getducked.com/pages/redeem. It will also be reflected for use on the checkout page.
In case you need further assistance, we understand that it can be frustrating. Don't worry, just reach out to us and we'll do our best to help.
