SHIPPING INFORMATION

See below for information about shipping in

*dUCk has no control over the fees imposed regarding all taxes, duties, and customs fees

GENERAL SHIPPING FAQ

For shoppers in Malaysia, we offer a standard local Express Delivery. That said, you can also opt for GrabExpress' same day delivery or self-pickup your order in our dUCk stores. Global shoppers can rejoice as we provide Express Delivery across international waters too!

IMPORTANT NOTE: Kindly be informed there will be delays in our delivery services due to the nationwide Movement Control Order (MCO) and limitation in workforce.

If you place your order before 3pm, it will be completed on the day itself; orders made after that will be processed on the next business day.

Once your order has been made, it will take around 1-3 working days for your package to arrive with local Express Delivery. If you pick the GrabExpress service, you can expect to receive the parcel within 2 hours upon placing an order. For international orders, it will take 3-5 working days for them to be shipped.

We will update you with the delivery status once your order is processed. So check your inbox, we will email you a tracking code to follow the journey of your package at all times. Just in case you can't find it, you may want to check your Junk Mail.

Tracking number is usually traceable once it is collected and processed by the courier. Hang in there and do give it at least 24 hours for it to be processed on the courier's end. If you made your order during the weekend or public holidays, it will be traceable on the next working day.

Email us ASAP before your order is processed. Reach us at [email protected] or call +603 2730 2101.

Any charges for duties, taxes and custom fees must be borne by you. We cannot assume any delivery risk and responsibility on import clearance, duties and charges for international orders.

These charges vary widely from country to country hence we are unable to advise what the cost would be.