Oh dear. Trust me, it is as disheartening to me as it is to you that you can't have your dUCks for keeps!
We want you to be pleased with your purchase. If you're not happy with an item for any reason, dUCk will gladly accept returns within 30 days upon order receival for a full refund or an exchange. Effective 1st of January 2022, dUCk is extending our return policy item provided that:
We would like to accept all returns, but due to certain features of the items, some categories are not eligible as explained below:
REST OF THE WORLD
FashionValet Sdn Bhd
No.18-2, Jalan Teknologi,
Taman Sains Selangor 1,
Kota Damansara, PJU 5,
47810 Petaling Jaya, Selangor
*Shipping Fee for returns will be borne by dUCk (Kindly refer below on claim process)
*Only applicable for Poslaju returns.
For international returns/exchanges, shipping costs are borne by the customer and parcels are not liable until item reaches our warehouse.
For customs purposes, kindly declare the items as returns/defect. Do update us on the tracking number if you have it so that we can keep an eye out for your parcel.
Unfortunately, the items which fall under non-returnable categories will be sent back to you.
|Payment Method||Refund Processing Time|
|Store Credit||Within 24 hours|
|Debit/Credit Card||7-14 Working Days|
|Online Banking||7-14 Working Days|
|Grabpay||3-5 Working Days|
|Atome||7-14 Working Days|
|Maybank Ezypay||7-14 Working Days|
|Paypal||3-5 Working Days|