Frequently Asked Questions

For sure I got the As to your Qs! For anything else you need help with, let us know right away. Call our customer service line at +603 2730 2101 or email us at [email protected]

Popular Questions

You can subscribe to dUCk's newsletter and follow us on Instagram at @theduckgroup and @duckcosmetics – that's where I'll keep you updated!

You can subscribe to dUCk's newsletter where I spill the deets from time to time on our new arrivals, exclusive discounts, promotions and flash sales. Also, I'll keep you updated on Instagram at @theduckgroup – follow us there!

We have multiple ways for you to securely make payments online.

1. Online banking (FPX)

2. Credit & Debit Card (Visa & Mastercard only)
All our payment gateways capture payments in Malaysian Ringgit.
For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

3. PayPal
If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees.

4. Grabpay
For Malaysian users only with a maximum spend of RM500.00.

5. Maybank EzyPay Installment Plan Payment (IPP)
This is applicable to all Visa, MasterCard or American Express Credit Cards issued by Malayan Banking Berhad (Maybank) for orders of RM500.00 and above. You get to enjoy a 6-month installment plan with 0% interest. To opt for this option, you will need to choose Maybank EzyPay IPP as the payment method during checkout.

6. Atome
Link your Malaysia-issued credit/debit card to Atome and you can make the payment in a 3-month installment plan with 0% interest. This installment purchase is available for both online and in-store orders. You can read more on Atome.

Orders

Before you get started, let's make it official and Register as a member here. There are more shopping perks for you to enjoy as a dUCkie! If you don't mind missing out on the good stuff, you can proceed with Guest Checkout.

To shop, just add the items to your cart then you'll be redirected to Login or have the option to checkout as Guest.

Our discount codes are made for Registered Members only. So create an account when you shop with us, you must be logged in for the discount code to work.

Do note that:
- It's applicable for only once in a single receipt.
- Discount codes cannot be combined.
- Cash vouchers and store credit are not exchangeable for cash.
- Fashion Valet Sdn. Bhd. has the rights to amend the terms & conditions at any time.

You can't, you'll have to make another order!

Yes, you can. Find out more about our policy at Returns.

In most cases, orders are automatically cancelled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly email us at [email protected] and we'll sort it out right away!

Our customer service team are more than ready to help you. Email us your order ID at [email protected] or call +603 2730 2101.

Registration and Guest Checkout

You don't, but it's a total game-changer! Registering helps speed up the checkout process for you as your billing and shipping details are stored. It also allows you to keep track of your current and past orders, as well as payment status.

You will get to enjoy exclusive deals, collect reward points and apply discount codes when you shop as a member.

If you didn't create an account to shop, your information won't be stored and that means you won't be able to check your order history! You will also miss out on dUCkie's exclusive benefits such as deals, offers, and reward points.

You can register by filling in your details at the Sign Up page on website or mobile app.

If you've forgotten your password, just click the ‘Forgotten Your Password' button and it will be emailed to you right away. If you still didn't receive an email, write to [email protected] and my team will assist you promptly.

The promise is confidentiality. We want to make sure you're safe and secure when you're shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.